When i was younger and the holidays had ended there was always the feeling of impending doom when i had to return to school. Inevitably. It's much the same now, just i live in a room and i've no telly to distract me. It's quite shit really. I wrote a portfolio entry just now and i thought i'd never be able to find ways to get better as the interview which i was writing about was so abismally bad that it felt like everything was shite.
But then along came the good old, "All Ears" acronym.
- A - Acknowledge
- L - Legitimise
- L - Listen
- E - Empathy
- A - Avoid false
- R - Reassurance
- S - Summarise; "So we've talked about X, Y, Z, are there any questions you'd like to ask?"
S is my favourite. It's very useful. And i laughed at the acronym too but it is very hard to conduct an interview when the only thing you've been instructed to talk to them about is their experience of hospital and their experience of hospital is shite. They've been there for 2 months, they're old and might never go home again. We do interview people in pairs though.
I'm going to meet this guy and get Happy with him. If anything, it'll be an adventure.
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